Recently, I had the pleasure of listening to a lecture given by the Danish management consultant Christian Ørsted about what he calls "Lethal leadership" - a great pleasure, because there were many interesting takeaways.
It was not necessarily things that was unaware of - but there were points that are not necessarily consistent with how people usually act, and hence, it can be really good to put words on them.
One of the most outstanding examples was how to handle people, when they report problems.
Often (if the old-fashioned method of "killing the messenger" isn't applied), it is implicitly expected that if someone reports a problem, the same someone should also be able to come up with a solution.
An expectation which often has as its only outcome that if someone sees a problem, she keeps her mouth shut unless she is so lucky as to know how to solve it. Something which far from always happens to be the case.
Therefore, it is important to say that if someone finds a problem, then you expect that person to tell about it. Then, together, you can assess the problem and put an effort into solving the problem using the best best means available - rather than frightening people into silence by setting up unrealistic expectations.
(Translated from Hvis du finder et problem..., originally published October 13th, 2017)
No comments:
Post a Comment