Showing posts with label Management By Walking Around. Show all posts
Showing posts with label Management By Walking Around. Show all posts

Tuesday, February 13, 2018

One of my rare bets

Normally, I rarely venture into betting. But recently I had an opportuninty that I found to be too good to be missed.
I had the opportunity to enter into a bet with a CEO I have the pleasure to know. He has a quite natural interest in the image of his management team within the company - an image, which has the measurable indicator of a score in the annual satisfaction survey filled in by the employees.
This was the foundation, on which I made him an offer: "If you make yourself more physically visible in the offices, start applying Management By Walking Around on the days when you are not out of office on other business - initially, just start visiting coffee machines in remote corners of the offices - I am fully convinced that the Management Team score in the satisfaction survey will increase." The bet concerns a book - the loser will give the winner a book, which book is chosen by the loser.
I am quite certain that I will win. And even if I lose, I still feel that in a way, I will have won - because even in that case, I get the pleasure of picking a good and inspiring book to give away.
(Translated from Et af mine sjældne væddemål, originally published February 10th, 2018)

Saturday, March 11, 2017

Pedestrian

I highly appreciate a management style known by the acronym MBWA - "Management By Walking Around" - which in all its simplicity is about the manager setting time aside to get around in her (or his) organization, talk to people and understand what is happening. As a matter of fact, I have never met very many managers who makes use of the method; for sure, they can stand on a stage in front of the employees and do one-way communication, but when for once they manage to come by the desks of the employees, it typically causes the reaction: "My goodness, there must be something terribly wrong since the manager comes here. "
If a leader does MBWA, I see several benefits. Firstly, the manager is better informed about what actually occupies people, but not least it significantly reduces the distance between the leader and the employees - and in good times it establishes a connection between the manager and the employees; a connection which can be extremely valuable in difficult situations.
But unfortunately, there are too few leaders who find time in their schedule to do it on a regular basis. Last time, I saw something similar to MBWA was actually back at the university where the rector had made it his routine to visit all departments in the week before Christmas to wish the students and staff happy holidays. Although once a year is not much, is it, after all - and unfortunately - more than what I experience as average.
(Translated from Fodgænger, originally published March 3rd, 2017).