What to do?

The headline sounds like abandoning hope - but in fact it is meant as the exact opposite; a very affirmative message. It's about how we put our resources to the best use - I also got a response to the same event where I got the anecdote from yesterday. According to Mr. Farber who told the anecdote as well as the following, it is so very simple:

Do what you love in the service of people who love what you do.

Now, this is a beautiful insight to start one's day on. Now, there are only two things left to do: find out whether you love what you do, and whether the people you do it for actually love what you are doing. Well, maybe three things to do - if you cannot give a positive answer to both of the previous questions, it might be a good idea to start figuring out how to turn either of the answers into a resounding Yes!
(Translated from Hvad skal man gøre?, originally published September 30th, 2013)

More than you know of are customers

Now I wrote the other day that all people are customers, but the truth is actually even more scary (or promising, depending on how you want to see things). At some point, I heard a lecture by American management giant Steve Farber, where an interesting anecdote was told.
It was about a man who had been on a business trip in the United States. At a point, he needed to have some documents certified . He walks past a local bank able to do this, enters and tells the woman behind the counter about his need, after which he asks what it will cost him.
Then the woman behind the counter tells him:
"It's free. It's a service we do for our customers."
"But I'm not one of your customers."
"No. But maybe you'll be one day."
Why do I have the feeling that this bank has more potential customers than one who uses any opportunity to twist a little petty cash out of random people passing by?
(Translated from Mere, end man aner, er kunder, originally published September 29th, 2013)